Returns

Returns of Damaged / Incorrect Goods

If you receive your order and you want to change a size or colour, we will issue a full or partial refund the order/item(s) excluding the delivery costs. A new order must then be placed with us in order to receive the desired product variation. It is your responsibility to safely return the goods you want to exchange. Please take care when choosing sizes and utilise our size guide, this is provided for your convenience.

If you receive your order and simply decide you do not want the item(s) we will issue a full or partial refund for the order/item(s) excluding the delivery costs. It is your responsibility to safely return the goods that you don't want.

When returning goods whatever the reason, you must ensure you follow the conditions below:

• Goods must be unused.
• Goods must be in their original condition & packaging. FancieDress.co.uk reserves the right to refuse refunds on used goods.
  
• If we suspect that the goods have been used or any of the above conditions are not met we reserve the right to return the goods without notice.
• Items supplied in sealed packaging that have been opened are non refundable.

• Cosmetics (including fangs, fake scars, eyelashes etc.)
  
• Lingerie (including stockings)
• Wigs (unless previously purchased with a wig cap)
• Any costume sets that include the above items if the items above have been opened from internal sealed packaging.